Write to us
Email support@valtransfer.ch. If your request concerns a ride, include the date, the time, the pickup address and the phone number used when booking. Without them, finding the ride takes considerably longer.
[TO COMPLETE: support phone number and opening hours.]
Who handles what
| Your request | Handled by |
|---|---|
| How the ride went, delays, driver behaviour | ValTransfer forwards it to the partner company and follows the case |
| Amount charged, refunds | ValTransfer, together with the company that collected the payment |
| Item left in the vehicle | See Complaints & lost property |
| Account or data deletion | See Account & data deletion |
| Becoming a partner company | See Drivers and companies |
Response times
[TO COMPLETE: the response time you commit to.] Requests about a charge or a refund are handled first, since the ride has already taken place.
Emergency during a ride
In a life-threatening emergency, call the Swiss emergency numbers: 144 (ambulance), 117 (police), 118 (fire). Do not wait for a support reply.