The request
Email support@valtransfer.ch with the subject "Delete rider account", from the email address you used when booking.
Include in your message:
- The name used when booking
- The phone number used when booking
- The approximate date of your last ride, if you remember it
These serve only to confirm the request really comes from you. A deletion requested by one person on someone else's behalf would itself be a data protection breach.
What happens next
- Verification — we confirm the request comes from the account holder.
- Open rides — if a ride is still booked or a payment unsettled, we tell you; deletion follows afterwards.
- Deletion — your contact details, addresses, ratings and comments are erased.
- Confirmation — you receive a message confirming the erasure.
What remains
Accounting records for rides already paid are kept for ten years, as Swiss law requires. They cannot be used to contact you. Details on Account & data deletion.
Deletion is permanent
Once erased, your data cannot be restored. Your ride history disappears, and any later booking starts from scratch.